When you first start a chatbot, there are plenty of things to keep in mind. Most of these will be a result of your chatbot's personality.
In the beginning, most chatbots are very much like humans are: they're interested in what you have to say, they want to satisfy a human-type conversation, and most importantly, they enjoy meeting new people. They're not inclined to go off-script. However, as time goes on, the chatbot starts to loosen up. It will become more expressive and will take part in conversations naturally, without needing to wait for a predetermined moment.
After the basics are taught, it's important to adhere to basic design principles. The main rule is to keep the chatbot as small as possible, but it should still be able to do some interesting things. If a user requests to communicate with the bot, then that's the moment the chatbot should enter the conversation. Otherwise, the chatbot will continue with its own tasks.
To ensure the chatbot is doing well, one must also set its chatbot's quick reply and fast message rate. Some chatbots can reply to a user instantly while others can't. For example, you may need to respond to a question that's occurring on your website, but the user isn't typing anything at the moment. In this case, the chatbot can easily set its quick reply or fast message rate.
In order to make it easier for the user to interact with the chatbot, you must teach it to send simple commands. The idea is to get the user interacting with your chatbot rather than telling it to do something. As an example, you may want your chatbot to pull up product details or to simply answer a question.
While these features are helpful, you'll have to test them in your test campaign first. Your users will need to feel like you're having a conversation with them and you can't teach a user to follow you without asking them how they would like to proceed. After you've tested your chatbot's commands, go ahead and train it to perform more complex tasks, such as testing out different keywords and synonyms. Keep in mind that you will use these commands in your live conversation with your users.
After a user performs a command, make sure the chatbot does not interrupt it. It's important to let the user know that the chatbot is doing its job by not interrupting the user's command. You don't want to make the mistake of telling the user to "please"thank you," only to get interrupted by the chatbot and hear, "Hello!"
Once your users are interacting with your chatbot and they're getting the hang of conversing with it, you can add more advanced capabilities to your chatbot, such as social media integration. Just remember that these additions will be more significant than what the chatbot currently has. They should make the conversation even more engaging and fun.
To avoid becoming stagnant, make sure that your chatbot keeps an eye on your company's products, services, and branding. The Facebook Messenger Bot can come up with useful insights that will allow you to make more informed decisions regarding your business.
You'll want to find a way to integrate your Facebook platform into your chatbot, but you shouldn't take the web version of Facebook out of your product altogether. The Facebook Messenger Bot will interact with Facebook Messenger in a more natural way than your regular chatbot can.
It's crucial that your chatbot remains authentic in all its interactions with users. If you're promoting a new product or service, or changing your business strategy, you may wish to promote the new features or services using the old Facebook Messenger Platform. At the same time, a Facebook Chatbot may need to adjust to newer Facebook trends in order to perform well on Facebook Messenger.
Just because the Facebook Chatbot has been installed doesn't mean it has to go back to its boring ways. If you keep on top of things, the chatbot can find more creative ways to interact with your customers. – and the way your customers perceive you.